At Neor Gear, we aim to ensure your satisfaction with every purchase. If you experience any issues with your order, please review our return and refund policy below.
1. Eligibility for Return
You may request a return if you receive a defective, damaged, or incorrect item. To be eligible, the item must be unused, in its original packaging, and reported within 1–3 days of delivery.
2. How to Request a Return
To initiate a return, contact us at [email protected] within 1–3 days of receiving your order. Please include your order number, a brief description of the issue, and clear photos of the item.
3. Inspection and Approval
Once we receive your return request, our team will review the submitted information. If approved, we will provide return instructions. The product must be returned in the same condition in which it was received.
4. Refund Process
After we receive and inspect the returned item, we will notify you of the approval status. If approved, the refund will be processed in the original form of payment used during delivery.
5. Non-Returnable Items
Items that show signs of use, physical damage not reported upon delivery, or returned without original packaging may not be eligible for a refund.
6. Contact Us
If you have any questions regarding returns or refunds, please reach out to us at [email protected].